Assist is Asteria's graphical based interface (gui) for Agents in a call center scenario. This call center software works in conjunction with your customer relationship management (CRM) product. Assist aids the Agent in monitoring their calls and the queues in which they are assigned. The Assist call center application provides Caller ID information as well as other information that may be associated with the caller from the CRM system. The ability to pop urls and provide queue and agent data makes this a valuable tool for the agent.

Features

• Allows Agents to view the queues in which they are assigned and the status of those queues
• Receives calls from one or multiple call queues
• Displays caller ID and other information assigned to the call
• Pops assigned web page of CRM or other application based on individual call
• Provides on-demand call recording
• Allows Agents to pause call activity and specify a reason for the pause which assists in agent accountability
• Flash-based platform independent application tested with Windows, Mac, and Linux

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Screenshots

Assist works in conjunction with our administrative interface, Configurator