OmegaDial is an auto-dialer application designed for blast messaging, polling, and telemarketing needs. The OmegaDial autodialer may be used in conjunction with the Assist Call Center Agent interface to maximize the efficiency of Customer Service Representatives in call center environments.

Features

• Support for TDM, T1/E1, and VoIP.
• Hundreds of concurrent dials (throughput dependent on servers and bandwidth).
• Highly Customized Answering Machine Detection (AMD) for enhanced message playback capability.
• Easy to use graphical IVR builder for campaigns requiring prompts and custom sounds.
• Web interface for campaign setup, scheduling, uploading sound files, and number pools.
• Campaign statistics including throughput, call duration, polling results.
• When combined with Assist Call Center Agent interface, easy integration with web-based customer relationship management (CRM) applications.

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The Omegadial autodialer works in conjunction with our administrative interface, Configurator.