Products

Agent


Assist Agent Client is Asteria’s graphical interface for call center agents. The software works in conjunction with HTML call scripts, web-based Customer Relationship Management (CRM) or Trouble Ticket systems to present relevant information to the agent when fielding a call. Assist also presents call related data such as a call timer and call origination and allows for predefined post call processing time. Assist is available as a .net application as well as a flash-based application tested with Windows, Mac, and Linux platforms.

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Supervisor

SUPERVISOR is Asteria’s graphical interface for call center supervisors. The software provides a real time view of call queues and the assigned active and inactive agents, and allows supervisors to monitor and assist agents in fielding calls. Supervisor is a flash-based application compatible with any web browser.

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Reporter

REPORTER is Asteria’s interface for querying historical agent and queue utilization data and statistics. A variety of call center metrics are available in standard report formats.


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