Products

Supervisor

    Features Include:
  • Display of agent status per queue (available, on call, paused)
  • Display real time call status for active and waiting calls
  • Monitor active and waiting calls with Listen, Whisper, Barge, 3-way, Triage, Redirect, and Grab functionality
  • Pause and un-pause agents
  • On-demand call recording
  • Flexible data presentation